Refund policy
Returns & Refunds
As our products are food items, opened or used products cannot be returned or exchanged for hygiene and quality reasons.
If you wish to return your order, you may do so within 7 days of receiving it, provided that the products are unopened, unused, and in their original packaging. Please keep your proof of purchase, as it is required for all returns.
Return shipping costs are the responsibility of the customer.
Damaged, Incorrect or Missing Items
Please inspect your order upon delivery. If you receive an incorrect, damaged, or incomplete order, please contact us at info@solio.ch as soon as possible so we can resolve the issue promptly.
If your package was damaged during shipping, please report the damage to the shipping carrier within 8 days of delivery.
Product Quality Issues
We take great pride in the quality of our olive oils. If you believe your product has a quality issue, please contact us with a description of the problem and, if possible, photos of the product.
Once your claim has been reviewed and approved, we will gladly replace the affected product. We reserve the right to reject claims where no product defect can be identified.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.
Shipping costs are only refunded if the return is due to an error on our part or a confirmed product defect.